dutnguye

I bought an Alienware 17 R3 laptop from dutnguye.

dutnguye was the Seller on January 20, 2019 HardForum

Here is why I am leaving negative feedback. I know he has 1032-3 feedback, but people change. This is relevant for 2019. I contacted dutnguye to purchase the laptop on 1-20-19. He was asking $600 OBO. After some haggling, we agreed to $525 shipped. I asked him for a PayPal invoice and a photo of the laptop, which he sent. In the invoice and photo, there was no mention of any damages. I agreed to the deal and paid him the money.

On 1-24-19, I received the laptop in the mail. When I opened it, I noticed significant damages to the right rear cooling vent and case joint. The slats on the vent were completely destroyed, and the case joint was cracked along 2". There was maybe 2-3mm of separation between the palmrest and the back side. Also some more cosmetic damages to the case.

Photos: https://imgur.com/a/uUV9RZP

I told dutnguye that the laptop was damaged in shipping and if he had insurance. He replied "That was already there before shipping". I asked him why he would send a laptop with damages without informing me of them. He said that the damages did not affect the functionality of the laptop, and it was my fault for not asking for photos before buying the laptop. This wasn't true, as I did ask for a photo and the 2" crack in the case joint could affect cooling temps, structural integrity, and peridoic maintenance. I demanded a full return of the money, including the shipping price. Dutnguye said he would refund the money, but said I had to pay for shipping. I said no, I will not pay your shipping cost due to your fault. Dutnguye said he wasn't at fault and I filed a PayPal dispute.

As of today I am still waiting on a response from the PayPal resolution center. I am in shock that a highly reputable seller with over 1000 reviews such as dutnguye would handle this transaction as poorly and miserably as he did. The whole time, communication from him was also very tense and unpleasant. To summarize:

- Sold me a $525 laptop with significant damages without informing me of these damages beforehand

- Refused to take ownership of the problem, tried to blame me for his poor practices. I was forced to open a dispute with PayPal

- Really bad communication throughout the entire experience. Never made mention of the damages of a laptop he sold me.

This has been one of my worst experiences in a long time of buying/selling online. Be cautious when dealing with dutnguye. I do not trust him and recommend staying away if possible.

Edit 1: Forgot to mention, I asked dutnguye if the charger was a genuine Dell charger and he said 'Yes." It was not a Dell, it was Flextronics ( different dimensions). That was a lie. So yes, he lied too.

Purchased 2gb DDR500, AMD 3800+, & an Asus A8N-SLI Deluxe.

dutnguye was the Seller on February 20, 2008 AnandTech

Communication before the sale was fine, as was communication afterwards. He kept me updated on a four day delay in shipping.

When I received the parts, they were not packed very well. Duy failed to disclose that he had replaced the stock southbridge fan with an aftermarket hsf that did not align with the holes on the board, & that he had glued/epoxied the hsf in place. Of course, the hsf broke off in transit.

I initially contacted Duy requesting a refund because I didn\'t want to spend the time cleaning the southbridge (he had not used a standard, easy to remove thermal grease/adhesive) & the extra money on a replacement hsf. This request was ignored.

I had to spend two hours removing the excessive gunk he had applied to the southbridge & $15 on a replacement heatsink. This is not acceptable.

Furthermore, the parts were absolutely filthy when I received them. He clearly does not know how to apply thermal grease, nor does he bother to maintain his gear or at least clean it prior to selling it. I\'ve seen some nasty-looking parts before, but these were totally gross. It took me another two hours to clean the board, excess thermal grease around the cpu socket, & the hsf.

It has been a week since I contacted Duy, still with no response. I would avoid this trader unless you like unpleasant surprises & dirty parts.

I purchased a sealed copy of Call of Duty 3 on PS3 from him and never recieved it. It has been almost 20 days since the deal went down and I can\'t get a response from him. He has logged into the forums since I have pm\'ed him over 4 times, so I know he is alive an well.

dutnguye was the Seller on August 28, 2007 AnandTech

Bad Trader, doesn\'t respond, unless it is you paying him, hasn\'t shipped items etc... I am persuing Paypal for a refund on the payment.

I purchased a 1gig SODIMM of DDR2 667mhz RAM. Duy instead sent me a 533mhz SODIMM.

dutnguye was the Seller on May 3, 2011 AnandTech

Anyone can sell used computer parts online. How a seller handles problems is a major component of what separates good sellers from bad. A little advice, DO NOT PAY DUY WITH PAYPAL AS A GIFT.

Conversations with Duy initially went very well. He was quick to respond and shipped promptly.

I understand people make mistakes. When I approached Duy about the RAM and reimbursing me for return shipping, he agreed to take it back BUT he would not properly reimburse me for return shipping.

To save on money, he requested that I send it back to him in a letter envelope and would reimburse me an additional 44 cents for a stamp. I thought it was odd to me but it would end up being his RAM and not mine. I messaged him to confirm the RAM being shipped unprotected and that he would reimburse me for item tracking. He said he would not pay for tracking, only 44 cents.

I find this unacceptable as shipping the wrong RAM was his fault and not mine. I should NOT have to bear the risk of the letter getting lost in return transit or not having proof of delivery. I could then be out my money for a mistake which was not mine.

To be accommodating, save Duy money and reach what I thought was a middle-ground, I offered to ship it back to him in an envelope without tracking if he refunded my money first. He swiftly declined.

Unfortunately I made the mistake of trusting Duy and paying with PayPal as a gift to save him a little money on this sale since initial conversations went so well. Now, I do not have the option of getting all my money back through proper mediation.

Purchased a MacBook and Mac Pro

dutnguye was the Seller on April 5, 2014 HardForum

Great seller! 2nd time buyer from him. He shipped securely and both items look great. Hope to deal with again.

Sold a laptop HD

dutnguye was the Buyer on February 26, 2012 AnandTech

Once again another smooth deal. This guy is my best customer :-) Would do business with anytime any place any where A++++

Bought an older Shuttle XPC

dutnguye was the Seller on April 10, 2012 AnandTech

He had a great price on it and shipped quickly and it was packaged perfectly!

Placed an ad on AT for a dvd drive.

dutnguye was the Seller on April 11, 2010 AnandTech

Communication - 9/10
Shipping speed - 5/10 (said he would ship out but realized he had not shipped the package, he messaged me and notified me of the late shipment)
Packaging Job - 10/10

Will I do business again? Probably since this is deal #2.

Unibody Macbook 2.0Ghz

dutnguye was the Seller on April 18, 2010 HardForum

Great guy -- been trading/buying/selling with him for a long while. Made a good friend and I HIGHLY recommend him to anyone! Been nothing but awesome!

purchased a 2nd seagate 5400.6 500gb laptop drive from him

dutnguye was the Seller on May 3, 2010 HardForum

arrived in working condition, just like the first one, and once again another pleasant transaction

I bought three ddr3 sticks from dutnguye

dutnguye was the Seller on April 15, 2013 HardForum

The transaction was smooth. He shipped the item the next day after payment cleared. The item also came well packed. Great seller. Thanks!

Sold him a GTX1080 card

dutnguye was the Buyer on September 10, 2018 HardForum

Another good time dealing with him, he promptly pays and didnt mind that I needed a few days to ship it.

AA+ trader here folks, I can happily suggest him to others

Bought XB360 Controller

dutnguye was the Seller on January 4, 2011 AnandTech

Good fast shipping, willing to ship to APO and good communication, thanks would trade agian.

Sold a few hard drives.

dutnguye was the Buyer on September 13, 2011 HardForum

Quick payment. Very easy to communicate. Would do business again.

ps3 original 60gb model

dutnguye was the Seller on February 10, 2010 HardForum

Seller a breeze to deal with, super fast ship, ps3 in superb condition, would do business again.

Sold him a package of Intel E6300 chips

dutnguye was the Buyer on July 20, 2012 HardForum

Another outstanding time dealing with him, prompt payment, good communication.
I can highly recommend him to others without a second thought

purchased HTC EVO 4G

dutnguye was the Seller on September 30, 2012 AnandTech

Smooth transaction. shipped fast packaged well and kept perfect communication. Hope to trade with again soon.

Thanks

I bought an Amazon Kindle 2 ebook reader.

dutnguye was the Seller on August 12, 2010 NotebookReview

Very well packaged and in better condition than I thought it would be, looks like new. We've done several good deals in the past and continue having good deals with one another. I'm pleased...Thanks!

Sapphire 6870 video card

dutnguye was the Seller on April 4, 2013 HardForum

Easy to do business with. Sent the card with great packing materials and looked brand new. Great communications. Would buy from again easy A+ seller. Thanks!

Sold nexus 7 and ps3

dutnguye was the Buyer on August 4, 2013 HardForum

Awesome dude. Had a little bump in the road, but he was very understanding and we were able to get squared away and resolved the issue. Great buyer and would love to do business with again.

We traded my 1TB m2 drive for his (3) 256gb m2 drives

Cross-traded on July 21, 2019 HardForum

Items arrived well packed, in good condition.

Thanks for helping me out!

Bought Iphone 5 32Gb from Dutnguye

dutnguye was the Seller on November 11, 2013 HardForum

Great seller, good price, fast communication. Hope to deal with you again

Bought two sticks of 2GB DDR2-667 SODIMMS.

dutnguye was the Seller on July 29, 2011 AnandTech

All Good. Could have packed better but sticks were ok.

Sold Macbook Pro 15"

dutnguye was the Buyer on October 17, 2014 AnandTech

Fast payment, clear communication, can't ask more from a buyer!

Traded my AT&T branded Blackberry Bold (9000) cell phone for his 2g 8gb iPhone.

Cross-traded on January 13, 2010 HardForum

We did another great deal, this time a cell phone trade. We shipped the same day via usps priority shipping and both received the same day. Well packaged. Works great. I\'m quite pleased with the deal. Looking forward to our next one.